When you can track customers through your point of sale system, you can manage your relationship with your customers and improve your service. To track purchases effectively, you must be able to ...

Zuper (https://zuper.co) is an intelligent field service management and customer engagement platform for organizations that features basic and optional customizable modules to facilitate optimized ...

Understanding customer needs and expectations is a necessity, yet it still remains a challenge for many organizations. In fact, less than 1 in 5 organizations say they understand their customers well, ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is one of those things that you just can’t ignore if you’re aiming for success and longevity for your startup. Customer ...

There you are, sitting at your airport gate, when the dreaded delay announcement comes. Most everyone lets out a groan, but from there, the emotions divert in a multitude of directions: phone calls, ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...