Social Security offices could see longer lines due to short staffing and limited phone service. A new in-person ID requirement may make it harder for some Americans to claim Social Security. The Trump ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

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Dec 8 (Reuters) - Call the Social Security toll-free number for assistance these days, and this is the message you will hear: “We are experiencing service issues including poor call quality, dropped ...

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...