Mexico has prepared a new legal and policy framework to upgrade its cybersecurity defenses. The plan sets out a national ...

Technology professionals in Argentina overwhelmingly prefer to be paid in U.S. dollars or cryptocurrencies such as ...

Smaller BPOs in the Philippines are coming under scrutiny as authorities investigate whether some are secretly operating as ...

Indra Group has finalized an agreement to sell its Business Process Outsourcing (BPO) operations to Teknei, a Bilbao-based ...

The pandemic accelerated the move towards a digitized global economy that was already well underway. The demand for tech talent, oversubscribed prior to COVID-19’s arrival, has been exacerbated ...

In Colón, a town in Mexico’s Querétaro state, frustration is boiling over. Residents are protesting the construction of new data centers, fearing these massive facilities will drain millions of liters ...

One after another, Wall Street firms are announcing job cuts in the name of AI-driven innovation. But critics argue AI is just a convenient scapegoat, and the real forces behind the layoffs lie ...

In 2011, there were only 500 companies specializing in IT services in Ecuador. Today, according to the data from the Ecuadorian Chamber of Innovation and Technology (CITEC), there are around 3,000. Of ...

The closure of a facility operated by French BPO giant Teleperformance (TP) in Guyana has ignited a wave of speculation. Whispers have grown so loud that some media outlets are now claiming the entire ...

It’s 11 at night in Bangalore, India’s tech capital, but Gaytri, a software developer at a top-tier IT services firm, is still glued to her laptop. “I logged in at 10 in the morning. I won’t be ...

Colombia is the best country to live in in terms of cost of living, according to the “Cheapest Places to Live in 2023” index published by International Living. Colombia, Mexico and Ecuador found ...

Beyond the hassle and the unwanted media attention, cyberattacks can be quite costly for BPOs. Cybersecurity is a growing concern for practically all industries. BPOs, though, find themselves among ...