How AI is Changing Social Security Customer Service

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...
Government Executive

Social Security Warns Public of Declining Service if Congress Doesn’t Increase Funding

The Social Security Administration last week warned the public that unless Congress approves a $1.4 billion increase in funding for the agency in fiscal 2023, the agency’s customer service will ...
Chicago Sun-Times

Fix bad customer service at Social Security Administration

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The New York Times

When You Call Social Security, Expect to Wait Even Longer

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...
Concord Monitor

Opinion: Older Granite Staters deserve better customer service from the Social Security Administration

Christina FitzPatrick of Bow is AARP NH State Director. Most of us have experienced long hold times or dropped calls when trying to get through to a customer service agent. You may have even received ...
Reuters

Funding cuts have put U.S. Social Security customer service in crisis mode

Dec 8 (Reuters) - Call the Social Security toll-free number for assistance these days, and this is the message you will hear: “We are experiencing service issues including poor call quality, dropped ...