Union urged RT board during meeting to raise salaries to combat “high turnover rate” for transit ambassador who often face peril.

The Xovis system uses sensors that detect how many people are in line and predict how long the wait time will be based on the inflow and outflow rate, number of lanes open and other factors.

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

70,000 Discord users may have had their government ID photos compromised following a cyber attack on one of its "third-party vendors." As part of the company's legal obligation to comply with the UK ...

A security guard at a St. Paul nightclub has been charged with first-degree assault after he allegedly punched a customer early Sunday morning, causing the man to fall and hit his head, inflicting ...

Enterprise software giant Red Hat is now being extorted by the ShinyHunters gang, with samples of stolen customer engagement reports (CERs) leaked on their data leak site. News of the Red Hat data ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Russian Major General Vladimir Omelyanovich has been charged by the Security Service of Ukraine (SBU) for orchestrating the sabotage of the Kakhovka Hydroelectric Power Plant, which resulted in the ...

A security guard at a downtown Portland pharmacy who raped a woman in his secluded basement office a decade ago was sentenced to 16 years and eight months in prison. Daniel Cassinelli was working as a ...